Paperwork Filing Guidelines

Primary Seal: Don't forget to do your paperwork!

Words we've all read, often helpfully shouted at us by HalpyBOT. But why, you ask. Why do I have to fill out a form when I'd rather get back to whatever else it was I was doing? No, it's not just to waste your time, paperwork is critical toward making sure the Seals run like a well-oiled machine.

Paperwork is one of the most important duties bestowed upon any Seal after a case is complete. Paperwork is our way of making sure that we know all the details of a case, and most importantly, can recreate what happened if something goes wrong. Every time a case starts, even if it ends up not being technically within our wheelhouse, paperwork should be filed for later reference. Paperwork is reviewed by the SOP teams, Dispatchers, and even other Seals to check what happened during a given case, and learn from it. Details included in paperwork may go toward improving our services and procedures, to offer the client the best possible chance of success. Paperwork might also help inform our staff where our wording and advertising can be confusing, and help ensure that we can limit false cases in the future.

So, with that said, how should you file various paperwork situations?

Categories of Paperwork

There are 5 different categories of case closure recognized by the Seals. Successful, Failed, Redirected, False Case, and Other. Here's what they mean:

Remember, paperwork goes towards your case count, which can be recognized for service awards and badges, as well as new benefits in the future!

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Revision #7
Created 9 December 2021 23:12:22 by Rixxan
Updated 30 January 2023 19:24:40 by Rixxan